Customer Support Centre

If you’ve forgotten your password, head to the login page and select “Forgotten your password?”. Enter the email address linked to your Woolworths at Work account, and we’ll send you a link to update your password. For security reasons, this link will expire after 60 minutes.

If you want to update your password, once logged in, navigate to My Account and select ‘Security Settings” from the menu. From there, you’ll be able to update your password – remember to store it safely and don’t share it with anyone.

If you’re still having trouble, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

2-step verification provides an extra layer of security to your Woolworths at Work account to help keep your information safe. When you log into your account from a new device or browser, you’ll be required to enter a 6-digit code sent via SMS or voice call, so we know that it’s really you logging in.

As part of our ongoing commitment to protect your account security we’ve set up 2-step verification as an additional security measure to help verify that you are the one accessing your account.

Yes. Whenever you need a new code to be sent, simply click “Send me a new code” and you’ll receive one.

Your 6-digit code is valid for 5 minutes. Once it expires, you’ll need to generate a new code in order to log into your account.

To change the phone number the verification codes are sent to, go to the Security settings section of My Account.

• Login to your online account.
• Click ‘My Account’ in the top-right corner, then select ‘Security settings Details’.
• Update your phone number.

No, the verification code cannot be sent to multiple numbers. Please work with your team to identify the best way to receive a verification code – for example, use a landline number that you and your team members can access.

Our Business Support Hub team can help you manage and update your business details. If you’d like to change your business name, ABN or primary address, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

To update your personal details, you can update your phone number by logging in to your account and clicking on ‘Personal Details’. If you want to update your name or date of birth, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

When you register your business for Woolworths at Work, you’ll be prompted to invite your team of shoppers within Work Hub. As an admin, once you log in you can select the ‘People’ tab from the Work Hub menu. Select ‘Add a Shopper’ and enter the person’s details. They’ll receive an activation link via email – give them a nudge because the link will expire after 7 days.

If your organisation is unable to add shoppers via Work Hub, our Business Support Hub team can take care of the shopper invites for you. Call us on 1300 390 971 or email support@woolworthsatwork.com.au.

As the account admin for your business, you will be able to:

• Add and manage shoppers
• Add and manage fellow admins and Work Hub user roles
• Request a Line of Credit
• Access reports in Work Hub
• Shop for your business

Our team is constantly working to expand admin capabilities to help you manage your business more efficiently, but for now, many of these actions require assistance from the Business Support Hub. They’re available from 7 am – 7 pm AEDT by calling 1300 390 971 or emailing support@woolworthsatwork.com.au.

As someone with Work Hub access for your business, you will be able to:

• Add and manage shoppers
• Request a Line of Credit
• Access reports in Work Hub (if approved)
• Shop for your business

Our team is constantly working to expand Work Hub capabilities to help you manage your business more efficiently, but for now, many of these actions require assistance from the Business Support Hub. They’re available from 7 am – 7 pm AEDT, Monday to Friday by calling 1300 390 971 or emailing support@woolworthsatwork.com.au.

Businesses can add multiple delivery addresses for their shoppers to place orders to. To add one or more delivery addresses, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

If you need to make a one-off delivery, permitting your business has allowed this feature, you may use a ‘one-time address’ when shopping. When you log in to Woolworths at Work and reach the screen to select your delivery address, select the checkbox marked ‘Deliver to a one-time address’.

Note: Businesses must opt-in to this feature to enable one-time delivery addresses.

With Woolworths at Work, you can customise your account setup to reflect your business structure. You can choose to add multiple trading accounts to distinguish spend across business units, locations or departments. This makes reporting and managing spend across the business easy and transparent.

To add a trading account, log in to Work Hub and navigate to the ‘Trading accounts’ page. Select ‘Add a trading account’ and enter the following details:

• Trading account name e.g. Bondi office, Kensington office, etc.
• Trading account code (optional, but helpful for accounting purposes)
• Delivery address

Hit ‘Save’, and head to the ‘People’ page to assign shoppers to order for your new trading account.

If you need help or have any questions, get in touch with our Business Support Hub team. They’re available from 7am–7pm AEDT, Monday to Friday by calling 1300 390 971 or emailing support@woolworthsatwork.com.au.

Spend alerts can help businesses stay on track with their budgeting. Setting up a spend alert means you will be notified via email when a shopper places an order that exceeds a specified amount. Only Work Hub admins can set and receive spend alerts.

Please note, spend alerts currently act as a notification only and do not prevent purchases from being made.

Spend alerts can be easily managed in Work Hub. After you log in to your Woolworths at Work account, navigate to the Spend Alerts page and follow the instructions to set up, amend or stop notifications. 

Please note, you can only set up one spend alert at a time. As the Work Hub admin, only you will receive the spend alert notification.

Spend alerts are only accessible to the primary Work Hub admin for your business. If you have further questions, please reach out to the Business Support Hub on 1300 390 971 or support@woolworthsatwork.com.au.

We offer free next day delivery on orders over $99¹. Simply add items to your cart, and once the total exceeds $99, you will qualify for free delivery. When you check out, we’ll show you multiple delivery options. Be sure to pick one that’s free!

¹ Orders over $99. Select delivery windows only and subject to availability. Excludes Partner deliveries and remote locations.

We offer a range of delivery options to better serve Australian businesses.

We also offer flexible delivery options, including same day and next day, and 1-hour windows for which delivery fees are applicable. The cost for your chosen delivery method will be shown to you at checkout.

When you check out, you can select how you’d like your order to be packed. Our options include paper bags and cardboard boxes, subject to availability. 

Our paper bags are made from 70% recycled materials, so they can be easily recycled in curbside collection. 

While available in selected areas, you can opt to receive your order in a cardboard box.Made from 57% recycled content, with cardboard certified by the Forest Stewardship Council, our boxes are easily recyclable for curbside collection.  

We also offer a free ‘Bagless to Bench* delivery service. With this option, orders are packed into our delivery crates and our drivers will bring them inside and unpack them directly onto your bench. For food safety reasons, certain produce, chilled and frozen items will need to be packed into produce or reusable bags.

*Please note, Bagless to bench is not available if you tick ‘Leave unattended’ at checkout. For food safety reasons, certain produce, chilled and frozen items will need to be packed into produce or reusable bags. Please note, this option is not available if you tick ‘Leave unattended’ at checkout.

Yes, due to food safety reasons, produce, chilled and frozen items will need to be packed into produce or reusable bags. We’re currently working hard to remove plastics across the store and exploring all options. We will continue to review and replace plastics where we can.

To change your choice of packaging, log in to your account, go to ‘My Orders’ and select the order you wish to change. Then proceed to the checkout and choose your preferred packaging option.

Note, your order confirmation will show the latest time you can make a change.

We are now offering a ‘Bagless to Bench’ delivery service. With this option, orders are packed into our delivery crates and, with your permission, our drivers will bring them inside and unpack them directly onto your bench. For food safety reasons, certain produce, chilled and frozen items will need to be packed into produce or reusable bags. Please note, this option is not available if you tick ‘Leave unattended’ at checkout.

Someone will need to be present to accept the order. Unfortunately, we cannot leave it unattended. If no one is available to accept the order, we may charge the customer a fee of up to $25. In addition, the customer may also incur the cost of any perishable items included in the order that could not be delivered.

Our Green Delivery option allows customers to choose a delivery window that minimises the amount of additional driving by using one of our delivery vehicles already in the area. Green Delivery windows provide a more direct delivery route with lower fuel emissions, help to support environmental targets and reduce business drop costs, improving overall delivery times.

We strive to keep out-of-stock information as up-to-date as possible. However, we occasionally experience stock shortages. If a product in your order is unavailable at the time of picking, we will provide you with a suitable alternative of equal or higher value at no extra cost.

Please note, where a product that you have selected is substituted with another product, we cannot ensure that the substitute caters to your specific dietary requirements, including allergies. Please read the labels of each item (and any substitutes provided to you) for dietary and allergy information

We may not provide a substitute option for some products (e.g. tobacco, cigarettes and baby formula). We also reserve the right to not provide you with a substitute even if one is available. In the case where we do not provide you with a substitute, we will provide a refund.

With our Pick up option, you can place your order online and collect it from a store during a collection window that suits you. Depending on the store, you will either collect it from the front of the store or our team can bring it straight to you with Direct to Boot.

Simply log in to your Woolworths at Work account and add products to your shopping cart (minimum of $50 value). Choose Pick up as your fulfilment method, select a store from the list and a convenient time to pick up your order. Follow the checkout process and complete your order.

When you go to checkout you will be able to add notes. In the ‘Delivery time’ section click on edit and scroll to the bottom of the page where you will see ‘Notes for your driver’. Enter clear and concise notes in the box provided then press ‘continue’. These notes will remain for your next orders so please update them if required.

Woolworths at Work is a smart digital solution that makes ordering and managing business supplies easy. We’ve redesigned the buying process to help Australian businesses save time, money and stress. The result? Great value fresh food and everyday essentials delivered when you need them at prices you can trust.

With Woolworths at Work:

• Shoppers can purchase the items they need from our tailored range at prices you can trust
• Finance teams can save time with consolidated invoicing and automated reconciliation
• Business leaders can gain a single view of spend across multiple teams, departments and locations to inform better business decisions.

We combine the quality you expect from the Fresh Food People with clever tools to help you do better business. 

Find out more

Whether you’re currently buying for your business through Woolworths Online or with another business supply partner, the benefits of making the switch are growing by the day. Our teams are always looking for innovative ways to meet the needs of Australian businesses, large and small. Here are a few features that set us apart from the rest:

Flexible, free delivery options built for business
Including free next day delivery over $99¹, early Monday morning windows, convenient 2 hr time slots and exclusive reserved capacity² for business customers.

Work Hub – your central point of control
Invite your team, access your order history and generate custom reports to understand business speed.

Extend your cash flow
Access a Work Account line of credit³ for seamless purchasing across your business. Teams can order online or in-store on a single line of credit with 30 days to accrue spend, followed by 15 days to pay a single consolidated invoice. Goodbye paperwork!

A range built for business
We’ve sped up the buying process by creating a tailored range for businesses. This helps your shoppers find what they need faster, giving them more time for what matters.

Powerful reporting tools
In the Work Hub, you’ll have access to reports and transaction data that help you understand how, when and how much your business spends on supplies. More visibility = better business decisions.

¹ Note, free delivery available on orders over $99, Excludes Partner Delivery. Subject to availability, excludes remote locations.
² Weekday AM windows only, subject to availability. Windows reserved up until 2 days before delivery date. Exclusions apply.
³ Subject to credit approval, which takes between 2-5 business days.

Work Hub acts as a central point of control for business administrators. It’s where you’ll land after you log in to your Woolworths at Work account. Here, you can:

• Add and manage shoppers in your team
• Access reports to track purchases, average order value and overall spend
• Set up spend alerts to get notified when shoppers place an order above a specified value
• Manage your billing preferences, including invoicing type and frequency
• Apply for and manage your business line of credit

Note: shoppers do not have access to Work Hub.

BusinessOne by Woolworths at Work^TM is our new offer for smaller, self-serve business customers. It is a new way to shop for business online at Woolworths at Work and includes weekly Specials & offers, free business tools, a line of credit that unlocks more, plus fresh food and office supplies together all in the one place.

BusinessOne by Woolworths at Work^TM is currently available to new customers only as part of a pilot program. Sign up for free here.

Enterprise+ by Woolworths at Work^TM is our full service customisable procurement solution for large Enterprise organisations. It includes exclusive features built for Enterprise customers and supported by dedicated Account Management:

• Enterprise Pricing
• Commercial Terms
• Full service onboarding
• Dedicated account management
• Customised set up
• Consolidated invoicing
• Tools to track and control spend

To find out more, share your details with us via this form, and someone from our team will get in touch with you to get things moving along.

For customers with a Work Account line of credit, we offer multiple invoicing options to help them manage their cash flow, reduce admin and cut down costs. All invoices are digital – no need for paperwork, manual processing or individual reconciliation. 

Consolidated invoicing
Customers with a Work Account line of credit can streamline all Woolworths at Work purchases across the business into a single consolidated invoice. Choose from a weekly, fortnightly or monthly billing cycle and receive a single invoice with 15 days to pay.

Invoice with purchase
As a default, customers will receive a separate invoice with every order. Each invoice is automatically generated after each purchase. Invoices are accessible in the OpyPro customer portal and can be sent directly to the designated email address. For example, you may select to send invoices to your accounts payable team.

Consolidated invoicing is available to businesses with a Work Account line of credit. This invoicing method is an easy way to reduce accounting costs, save time and gain visibility across the entire organisation’s supply spend.

Businesses can choose between a weekly, fortnightly or monthly billing cycle. After the billing period, a single digital invoice will be automatically generated and a prompt to view it will be sent to the OpyPro admin for payment.  

The consolidated invoice will include all transaction data across the business for that billing cycle. Multiple trading accounts can be rolled into one consolidated invoice. 

Note: For orders placed on a credit card, no invoice will not be generated. Instead, a monthly summary report will be sent via email to your billing account admin.

Customers with a Work Account line of credit can choose to receive an invoice with purchase. This means an individual invoice will be automatically generated after every purchase, containing only the transaction information from that order. These invoices are available in the OpyPro customer portal and can be sent directly to designated team members, i.e. accounts payable or finance administrators. 

Note: For orders placed on a credit card, no invoice will not be generated. Instead, a monthly summary report will be sent via email to your billing account admin.

Businesses can configure their Work Account line of credit to send invoices and statements to designated email addresses automatically. Users with access to OpyPro can manage recipients in the customer portal by navigating to the Settings page in OpyPro and enabling the toggle below ‘Billing document as attachment‘. From there, you can provide email addresses for your billing recipients and choose the format of the billing documents.

Customers with a Work Account line of credit can pay invoices via direct debit (automatic) or direct deposit (manual).

Direct debit
Direct debit is the most hands-off payment option. This means we will automatically deduct the amount owing at the end of the billing cycle.

Customers can manage their direct debit details in the OpyPro customer portal anytime. First, submit a request to set up direct debit as your billing preference. Our team will review and provide a decision within 24-48 hours. 

Direct deposit
Customers can settle their account via direct deposit using an EFT transfer to their OpyPro account. We will send an invoice and payment reminder directly to your designated billing account or OpyPro admin.

You’ll find more information on your billing documents in the ‘How to Pay‘ section.

GL (General Ledger) codes can be used to sort category purchasing information and prepare simple reports. Our team will issue a template for your business to fill out with respective GL codes and categories. We will then upload it to our database. Your GL codes will then be displayed on your invoices and can be used to spend insights, such as spend per category, which can be tracked over time.

To learn more about GL codes, please contact our Business Support Hub from Monday to Friday, 7 am to 7 pm (AEST). Email support@woolworthsatwork.com.au or call 1300 390 971.

Using PO (purchase order) numbers can help to reduce admin time and allow for easier account reconciliation. Customers have two options for managing their PO numbers.

1. Shoppers can add a PO number at check out, or
2. Account admins can use a blanket PO number across all purchases over a set period of time.

Any invoices issued will include the respective PO number, speeding up the reconciliation process for accounts payable.

To enable the PO function on your account, please contact our Business Support Hub from Monday to Friday, 7 am to 7 pm (AEST). Email support@woolworthsatwork.com.au or call 1300 390 971.

Depending on how your Woolworths at Work account is configured, you may receive either a tax invoice or proof of purchase. If you pay by credit card, a receipt will be automatically generated and sent to your designated admin. Tax invoices are available to download by visiting ‘My Account‘ and selecting ‘Past orders’.

If you pay on a Work Account line of credit, all invoices will be automatically generated and a prompt to view it will be sent to your OpyPro admin immediately (With Purchase) or at the end of the billing cycle (Consolidated Invoice). Users with access can also find detailed transaction information in the OpyPro customer portal.

If you make a purchase in-store using a card linked to your Work Account line of credit, you will receive a proof of purchase receipt at the checkout. The invoice will be automatically generated and sent to your OpyPro admin immediately (With Purchase) or at the end of the billing cycle (Consolidated Invoice). Users with access can also find detailed transaction information in the OpyPro customer portal.

Woolworths at Work provides a business line of credit which allows customers to consolidate hundreds of transactions across multiple teams and locations into a single digital invoice. It gives shoppers an easy way to check out and provides a single view of spend across the entire organisation. Our line of credit service has no monthly fee and no chargeable interest.

With a Work Account line of credit, businesses can “borrow” funds to spend on supplies and pay a single digital invoice at the end of the billing cycle. Billing cycles can be weekly, fortnightly or monthly. For example, on a monthly billing cycle, businesses will have 30 days to accrue spend, followed by 15 days to pay your consolidated invoice. Alternatively, businesses can opt to receive an invoice with purchase. 

We partner with OpyPro, a B2B payment and reporting platform, to provide businesses with in-depth spend reports and transaction level data to better understand how, when and how much their organisation spends on business supplies. 

Your Work Account line of credit can be managed by your business’ OpyPro admin in the OpyPro customer portal, which you can access via the Work Hub or by logging in directly to business.opypro.com.au.

A business administrator or a team member with access at the business level can initiate a line of credit application. 

To apply for a Work Account line of credit, log in to Work Hub and select ‘Line of Credit’ from the navigation menu. Follow the prompts to set up your Work Account – your application can take as little as 15 minutes. 

We’ll ask you a few financial details of your business, including:

– ABN
– Business details
– ID
– Banking details

OpyPro will conduct a credit check on your business, so please make sure you have the authority to initiate this process.

After applying, you’ll receive an email from OpyPro outlining the next steps in the application process. To check the status of your application, select ‘Line of Credit’ from the Work Hub menu.

If you’re having trouble with the application or want to know more about the Work Account line of credit, feel free to contact our Financial Shared Services team. Call on 1300 390 971 (option4) or email ar@woolworths.com.au. To help the team serve your best, some helpful information to share is the email associated with the account, business name, ABN and order number or invoice number (if relevant).

Opypro is a B2B payment and reporting platform. We partner with Opypro to provide our line of credit service and provide reporting and analytics to help our customers better understand their business spend.

The tools provided by Opypro allow us to give our customers the option to consolidate their business purchases into a single digital invoice on a billing cycle of their choosing. Alternatively, customers can also opt to receive an invoice with purchase if it suits their business structure and processes better.

Opypro also allows us to replicate your business structure and set up your billing accounts accordingly. Customers have the flexibility to set up multiple businesses (ABNs), trading accounts (for different sites or departments) and billing accounts to manage expenses across the business.

With Opypro, users can download reports, assign GL codes, view transaction and basket data and access detailed insights into each shopper, trading and billing account. Access the Opypro customer portal through Work Hub, or by logging in directly to business.opypro.com.au.

No, shoppers do not have their own assigned credit limit. The credit limit applies across the whole business. Shoppers will be able to make purchases on your line of credit provided there are funds available.

Note: Not sure what to set as your credit limit? Our Work Hub reports can help you identify average order values and spend per trading account, which can help you decide on a credit limit suitable for your business.

OpyPro admins and approved users can access the OpyPro customer portal. Here, they’ll find details of your current maximum credit limit per month, available balance and total invoices and credits.

To help you stay on top of your account, we will send your OpyPro admin an email when your business reaches 50% and 80% of the given limit.

You can submit a request to increase or decrease your credit limit via the OpyPro customer portal. For increases, an additional credit check will be conducted, so please ensure you have the authority to initiate this process.

With a Work Account line of credit, you can link in-store cards to your business line of credit. This provides a seamless way for customers to purchase from us online and, when required, from Woolworths Supermarkets, Metro and Big W stores across Australia. Account admins can issue in-store cards to selected shoppers via the OpyPro customer portal or by making a request with our Business Support Hub. 

Businesses have access to real-time reporting through OpyPro, where they can review business spend, average order values and trends across the organisation. This central point of control enables businesses to make better decisions on their overall spend.

We’ll send your OpyPro admin an email when your business has reached 50% and 80% of its credit limit. Please ensure you have ample credit remaining to ensure your teams can place their orders without getting stuck at the checkout. 

If you need to increase your business line of credit, you can request an increase in the OpyPro customer portal via the Work Hub. Please note that you need to be an authorised representative from your company to apply for a credit limit increase and authorise a credit check.

If you’re ready to place an order, head to woolworthstatwork.com.au and log in using your Woolworths at Work credentials. If you’re a shopper, you’ll be taken straight to the shopping platform. If you’re an admin, you’ll be taken to Work Hub and from there, you can select the ‘Start Shopping’ option. 

First, we’ll ask you to select a delivery address and window. This allows us to show you the most accurate product availability for your area and time slot. Remember, delivery is free for orders over $99!¹

Then, you’ll be taken through to the shopping platform. If you’ve shopped online with Woolworths, you might notice things look a little different here. That’s because we’ve built this entirely new platform for businesses. You’ll find a curated range of products to help you find the right items faster. Chasing specials can be tricky for budgeting and forecasting, so we use consistent pricing across the range to provide more value for businesses. 

You’ll find handy features to speed up your order, including adding products from saved lists to your cart, alternative suggestions for ‘out of stock’ products and smart search to help you reorder your staple items.

When you’re ready to checkout, you can review your delivery details and choose how your order is packed (we don’t charge for packaging or bag fees!). If your business has a Work Account line of credit, select ‘Work Account’ as your payment method. If you’re using a credit card, you can manually enter the details or select a pre-saved credit card. 

Once you place your order, we’ll confirm the details and send any relevant information, including receipts and invoices, to your designated contacts. Then, all you need to do is wait. We’ll keep you updated on the status of your order. Our delivery driver will also share updates with you on your delivery day. 

¹ Orders over $99, Excludes Partner Delivery. Subject to availability, excludes remote locations.

When you first begin an order, we’ll ask you for your delivery location and preferred delivery window. This helps us provide the most accurate product availability based on your preferences.

When you browse the shopping platform, you’ll see ‘Out of Stock’ tags on products that are currently unavailable for your desired location and time slot. We may indicate an estimated restock date on certain products and suggest other similar items.

If you want to hide any ‘out of stock’ products from your results, you can use the ‘Out of Stock’ toggle at the top of the page.

We strive to provide real-time ‘out of stock’ information, but in some cases, we may contact you after you place an order to let you know that an item is unavailable. We will either send you an alternative or provide you with a refund.

Lists make it easy to save and reorder your staple products or prepare for an event. You can create a list when browsing the shopping platform or by navigating to the ‘Lists’ page – you’ll find the ‘Lists’ button at the top of the page near the search bar. You can add your entire list to your shopping cart in one easy click to save time adding individual items to your cart.

Customers can easily change their order without losing their original delivery slot. To change an order, log in and navigate to ‘My Account’. Go to ‘My Orders’ and select the order you wish to change. Here, you will also see the cut-off time for making changes to your order. We’ll send you a confirmation email with details of your changes.

If you make changes to your order past the final cut-off time, you may lose your original delivery window. We’ll ask you to confirm this again when you’re ready to finalise your changes.

If you add additional items or select a delivery option with a fee, you will be taken to the checkout to pay the difference. Again, we will send you confirmation of your changes and payments via email.

We provide regular tracking updates, so you always know when your order is on the way. Our delivery drivers work to a tight schedule, but sometimes unexpected things can slow them down.

We’ll always let you know when your order will arrive within the hour and when your order is next in line. We will also send you an SMS reminder with a link to track your order on your mobile. Alternatively, log in to Woolworths at Work, select ‘My Account,’ go to ‘My Orders’ and select the order you wish to track. You can add additional mobile numbers for us to send delivery updates to.

Yes, we allow businesses to enable shoppers to order to a one-time address. You may use this feature to place an order for an off-site event or deliver to another location.

Businesses that self-register will automatically have access to this feature. Businesses with an Account Manager can reach out to discuss switching on this feature.

When placing an order, shoppers can tick “deliver to one-time address” and manually enter the desired delivery address (note, this address will not be saved on the website). Shoppers can then checkout as usual.

We understand that businesses sometimes need access to higher quantities of a product than regular shoppers. That’s why we have increased order limits for selected products, compared to Woolworths Supermarkets. Many products have a standard quantity limit of 36. However, we have increased this to 99 on selected products.

If you need to place an order that exceeds those quantity limits, please call our team on 1300 390 971 to place a bulk order. We recommend calling at least a week before the desired delivery date in a metro area and two weeks in advance in a remote area.

If you need to place an order that exceeds our product quantity limits, our team can help you make a bulk order. Please be aware that all orders are processed by one of your local stores, not a warehouse. To ensure we can supply the items in full, we suggest placing the order 5–7 business days in advance for metro areas and 10–14 days for remote areas.

To place a bulk order, please call our team on 1300 390 971. We’ll ask you for the product, quantity, delivery address or pick-up location, and preferred delivery or collection date. We’ll then confirm the details and advise if we can fulfil your order within the desired timeframe.

To view your previous orders, select ‘All orders’ from the top navigation bar. Here, you’ll see a complete list of the orders you’ve placed before. You can review the order information including date, cost and items, and easily reorder the same products in just a few clicks.

Yes, you can easily reorder items and quantities from a past order. Once you’ve logged in and selected your address and preferred delivery window, select “All orders” from the top navigation bar. Here, you’ll see all of your previous orders. Select the order you’d like to replicate and scroll down to ‘My grocery items’. Hit “Add all to cart”, review your quantities and head to the checkout as normal. If you want, you can continue adding additional items to your cart.

Like many of our customers, if you order the same items each week, then placing a Recurring Order will make life a lot easier. With a Recurring Order, you place one order and it will be automatically delivered, for up to 13 times. You simply select the items you need, along with the quantities, and they’re delivered in the same delivery window each week, fortnight or month.

There is no set up or ongoing fee for a Recurring Order. The subtotal minimum spend is $50 – however, we offer free delivery on orders over $99¹.

Please note, this feature is available when using the line of credit payment option. It is not available for Partner Delivery & Pick Up.

¹Orders over $99. Select delivery windows only and subject to availability. Excludes Partner deliveries and remote locations.

Recurring orders can be easily set-up in My Account. After you log in to your Woolworths at Work account, navigate to the ‘All Recurring Orders’ page and follow the instructions to set up or edit a recurring order.  

Please note, you must choose the number of orders you would like this recurring order to end.  After this period, you can set up another recurring order.

To change an order, log in and navigate to ‘My Account’. Go to ‘My Orders’ and select the order you wish to change. Here, you will also see the cut-off time for making changes to your order. We’ll send you a confirmation email with details of your changes.

After you log in to your Woolworths at Work account, navigate to the ‘All Recurring Orders’ page, select the Recurring Order and click ‘Deactivate order’. Please note, we will not cancel any orders already placed. If you wish to cancel these also, you will need to do so in ‘All Orders’.

To reactivate, return to the ‘All Recurring Orders’ page, select the Recurring Order and click ‘Reactivate order’.

A Yay! Fruit! box is filled with fresh seasonal Australian fruit, delivered to your workplace. Available in two sizes, with a Yay! Fruit! box you no longer have to worry about selecting fruit piece-by-piece. We pick it, we pack it, we deliver it.

Plus, our Fresh or Free Guarantee* means if you’re not totally satisfied with the level of freshness, we’ll give you a refund.

Yay! Fruit! Box is currently available in select Sydney, Melbourne & Brisbane metro locations, and will be available in more places soon.

* If your shoppers aren’t 100% satisfied, we’ll refund any fresh food. ‘Fresh food’ includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions may apply.

Yes, you can set your Yay! Fruit! box on a Recurring Order* so it arrives automatically, week after week along with your other fresh food and business essentials.**

* Available when you pay with a Work Account line of credit
**Delivery up to 13 times. The price of products is set when each individual order is created under the Recurring Order (approximately six days before the relevant delivery window closes)

Our Yay! Fruit! regular box contains an assortment of high quality seasonal fruits which may include apples, bananas, mandarins, pears, oranges and more (subject to seasonal availability). It is recommended for businesses with up to 20 employees, which would give each employee 2-3 pieces of fruit per week.

Each Yay! Fruit! box is picked fresh to order. Please allow 12 hours notice when ordering or 48 hours for public holidays.

Our Yay! Fruit! small box contains an assortment of high quality seasonal fruits which may include apples, bananas, mandarins, pears, oranges and more (subject to seasonal availability). It is recommended for businesses with up to 10 employees, which would give each employee 3 pieces of fruit per week.

Each Yay! Fruit! box is picked fresh to order. Please allow 12 hours notice when ordering or 48 hours for public holidays.

We’ll automatically reschedule any Recurring Order deliveries that fall on a public holiday to the next available business day. This means you won’t have to go in and manually adjust your orders if you are closed on a public holiday – we’ll do it for you.

We’ll send you an email notification whenever this happens, so you’re always in the loop. If you’d prefer a different delivery day or window to the one that has been automatically chosen, you can easily adjust it online following the steps below:

1. Go to ‘My Orders’
2. ‘View order details’ of the Pending Order
3. Click ‘Change my Order’ to update the delivery window or ‘Cancel my order’

We offer multiple payment methods to help businesses get what they need when they need it.

Credit card
When you register your business through our website, the default payment method will be credit card. This means you can place an order straight away. Your details will be saved for a fast checkout experience every time. 

Work Account line of credit
Businesses can extend their cash flow and streamline their accounts by shopping with a Work Account line of credit. This provides shoppers with a seamless payment method at checkout. For business leaders and finance teams, this means the entire business – whether you operate from one site or one hundred – can shop using a single line of credit, resulting in less admin and greater send visibility. Businesses can receive a single consolidated invoice every week, fortnight or month, reducing invoicing costs and manual handling. It’s a smart, flexible way to manage business supply spend. 

Online and In-store
Businesses needing to purchase in-store can add one or more in-store cards to their Work Account line of credit. This enables shoppers to purchase in a way that suits them without impacting spend visibility or adding unnecessary paperwork.

Paying with a business credit card is one of two payment options offered on Woolworths at Work. We accept all major credit and debit cards. We do not accept payment via Buy Now Pay Later (BNPL) providers.

Credit card details can be added when you check out (if your business is set up to allow it). Otherwise, you can manage your credit card details on the ‘My Account’ page. You can link multiple credit cards to a trading account, and any shoppers linked to that trading account will have access to those payment methods at the checkout.

Credit card transactions will be invoiced separately – you’ll receive an invoice with your delivery and access your invoices in Work Hub. 

We’ll send a summary of all credit card purchases in a CSV file to your business’ billing contact at the beginning of every month.

If you tried to check out with a credit card, you’ll need to speak to your accounts payable team to ensure there are available funds. You may be able to use an alternative credit card to place your order.

If you selected ‘Work Account’ as your payment method and the transaction failed, it might be a sign that your business has reached its credit limit. Again, you’ll need to reach out to the billing contact for your business to ensure all invoices are up to date. Once funds become available, you’ll be able to place your order as normal.

Here are a few of the ways we save shoppers time, money and stress:

• We’ll deliver and unpack everything straight to your bench
• Free delivery – never pay a delivery fee again¹
• Plenty of delivery options to suit you, including 2 hr windows, early Monday morning slots and Delivery Now² for urgent orders
• Order quantities of up to 99 for selected products³
• Create lists for quick reordering
• Set up recurring orders for your staple items to save even more time
• Everyday low prices on loads of items to make budgeting and forward planning easy
• Save time scrolling through thousands of products will our tailored range just for business
• Support when you need it – our team of Business Experts are available from 7 am to 7 pm Monday to Friday via phone and email

Sounds good, right? Start ordering with Woolworths at Work today.

Sign up

¹ Note, free delivery available on orders over $99, Excludes Partner Delivery. Subject to availability, excludes remote locations.
² Maximum 50 items, non-refrigerated partner delivery. Subject to availability, excludes remote areas.
³ Order quantities of up to 99 for selected products. If you need to order in even larger quantities, we have an ordering service on hand to help.

If you’re the account admin with access to Work Hub, you can invite shoppers to join your Woolworths at Work team by selecting ‘People’ from the Work Hub menu. Select ‘Add a Shopper’ and enter the person’s details. They’ll receive an activation link via email – give them a nudge because the link will expire after 7 days.

If you’re a shopper requesting access for a colleague, we recommend speaking to your account admin.

If your organisation is unable to manage shoppers via Work Hub, our Business Support Hub team can help you add and remove shoppers, update your business details and manage your billing and trading accounts. Call us on 1300 390 971 or email support@woolworthsatwork.com.au.

Depending on how your business is set up with Woolworths at Work, shoppers may be able to place orders to multiple addresses and across multiple trading accounts.

An account admin can view their trading accounts and delivery addresses in the Work Hub and assign shoppers to more than one.

When a shopper logs in to place an order, they only see the approved addresses as options on the delivery screen.

If your organisation is unable to manage this feature via Work Hub, our Business Support Hub team can help. Please get in touch to allow shoppers to order across multiple trading accounts and locations. Call us on 1300 390 971 or email support@woolworthsatwork.com.au.

There are two ways to find out which shoppers have placed an order.

If your business has a Work Account line of credit, the OpyPro admin can log in to the OpyPro customer portal and navigate to the Transactions page. Select an order to view and download an invoice. You’ll find the Shopper ID on the right side of the invoice.

The other option is for users who pay by credit card. After log in account admins can select ‘Start Shopping’, navigate to ‘My Account’ and select My Orders’ from the menu on the left side of the page. Here, you’ll see your business’s purchase history and shopper details.

Note: Shoppers can only see the purchase history for orders they’ve placed.

Please follow these steps for temperature testing your delivery (for standard fleet deliveries only, not Partner or Delivery Now).

1. Add delivery notes for your driver during checkout. Example “Temp check is required on chilled/frozen items – please leave all groceries in the truck and notify a member of staff on your arrival. Our staff will come out to complete the temp check”
2. Ensure that the staff member responsible for temperature testing is available and ready to test during your selected delivery time.
3. Goods will be placed at the door of the truck for the staff member to reach in and measure the temperature by placing the probe or infrared thermometer between the products.
4. If this surface temp reading is above 5°c a core temp reading should be taken using a probe before rejecting any goods due to temperature.
5. There may be times thermometers face issues if calibration isn’t maintained and we may request you provide an updated calibration certificate.

For more detailed information please see our printable resource on temperature checks here.

In NSW, the Food Authority Food Notify number for Woolworths Supermarkets is 1776. However, numbers can differ in other states. If you need a food licence certificate to comply with your business’ regulations, please get in touch with the Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

The Woolworths Fresh or Free Guarantee is our commitment to delivering the freshest food to you every time. If you aren’t completely satisfied with a product, contact the Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au and we’ll refund it to your Work Account or credit card within 7 business days. 

The Customer will receive a refund on the items back to the Customer’s OpyPro account. Alternatively, the Customer can take the items back to a Woolworths store with the Customer’s online invoice and the store will refund the item and replace it for the Customer. Woolworths will not refund any Delivery Fees (if applicable).

Fresh food includes any unpackaged products from our Fresh Departments and any packaged items marked with the fresh or free symbol. Some exclusions may apply. See our Returns Policy.

Safety is our priority, so we work very closely with our suppliers to maintain a rigorous product approval process. To see products recalled by Woolworths in the last 12 months, please refer to our Product Recalls & Safety page. If you want more information about a recalled product in Australia visit the Product Safety Recalls Australia website. This website is managed by the ACCC and has information about all product safety recalls directed at consumers in Australia.

If you purchased the recalled product online, you will receive an email advising of the recall. To receive a refund for the recalled product please complete this form and select the ‘Product Quality/Product Safety’ category. If you purchased the product in-store, please return the product to any Woolworths Supermarket for a full refund. Please do not continue to use or consume the product once it’s been recalled.

Material Safety Data Sheets describe the chemical and physical properties of a product that may be of a hazardous nature with advice on safe use and handling of the product. Material Safety Data Sheets for Woolworths Select, Homebrand and Macro products are available here.

Business admins with access to Work Hub can use our reporting tools to better understand how much their organisation spends on supplies from Woolworths at Work. 

Based on your organisational hierarchy, you may be able to filter online spend across business, billing and trading accounts. 

Work Hub reports can show you the following:

• Average order value (AOV), which is calculated by the total spend divided by the number of orders from the past four full calendar weeks (Monday to Sunday).
• Total orders fulfilled in the current month to date and up to the last six months, rounded to the nearest dollar.

Read more about the Work Hub reporting tools. 

If your business uses a Work Account line of credit, you can access all transactions and detailed insights into each shopper, trading account, billing account, ABN and GL code via OpyPro. 

Users with OpyPro admin access can view and download statements and transactions in the OpyPro customer portal. Note: shoppers do not have automatic access to OpyPro. However, they can be granted access by an approved user. Access OpyPro via Work Hub or log in directly at business.openpay.com.au.

We are working towards a greener, cleaner business and multiple Woolworths Group initiatives support this ambition. We are working towards achieving 100% renewable energy across the Woolworths business by 2025. We are transitioning to net positive carbon emissions by 2025. We’re working towards zero food waste to landfill by 2025 by partnering with OzHarvest, Food Bank and Fare Share. We are improving our water efficiency and working with farmers and growers on more sustainable and regenerative practices. 

Read more about our plan to build a more sustainable business.

Our vision is for all Own Brand products to achieve net zero deforestation for our high-impact commodities such as palm oil, timber, pulp and paper and packaging. Woolworths Supermarket is a member of the Roundtable on Sustainable Palm Oil (RSPO), a multi-stakeholder organisation comprising retailers, manufacturers, palm oil producers, traders and non-government organisations. It sets global standards for palm oil production and manages a certification scheme. 100% of palm (kernel) oil used in Woolworths’ Own Brand food products supports the production of Roundtable on Sustainable Palm Oil (RSPO) certified sustainable palm (kernel) oil.

Woolworths has also committed to labelling palm oil to give customers choice and labels our Own Brand food products where palm oil is used as an ingredient. We are working towards sourcing all products and primary packaging from independently certified legal and sustainable sources with certified Chains of Custody to FSC or PEFC; or recycled sources.

Woolworths is making substantial progress in sustainably sourcing paper and timber products. 100% of our Own Brand products containing over 5% paper, pulp and timber (for example Own Brand tissues, toilet paper and kitchen towels) have met our net-zero deforestation commitment of being manufactured from independently-certified sources, or at least 95% post-consumer recycled content. 100% of our copy and catalogue paper used in our Australian businesses is from sustainably managed sources certified by FSC or PEFC.

Woolworths Group is building a framework for sustainable human rights across our supply chain, aligned to the vision to be Australia’s leading retailer in Responsible Sourcing. We have strategies in place to promote responsible sourcing and how we manage the rights of workers across our global supply chain.

We champion recycling through innovative partnerships across Woolworths Group. We partner with Ecobatt & MobileMuster to trial a free household battery and mobile phone take-back scheme. We were the first supermarket to roll out a new on-pack recycling label – the Australasian Recycling Label (ARL).

Our paper bags are made from 70% recycled materials so they can be easily recycled in curbside collection. All paper used has been sourced responsibly, as certified by the Forest Stewardship Council

Our reusable bags are at least 80% recycled & can be recycled in-store using the Recycle bin.

We can pack your order directly into our delivery crates, without using paper or plastic bags. Once your order has been unpacked, your driver will take the crates back with them. For food safety reasons, certain produce, chilled and frozen items will need to be packed into produce or reusable bags.

100% of our Own Brand packaging will be reusable, recyclable or compostable by 2023 and we are rolling out a new on-pack recycling label in partnership with the Australasian Recycling Label.

Woolworths is targeting zero food waste to landfill by 2025. Together with our customers, our farmers and our community partners, we’re working to keep good food out of landfill and ensure that we become Australia’s most sustainable grocer. We support local communities and providers such as OZHarvest, Food Bank and Fare Share to repurpose food in a meaningful way through choosing WW as a supplier.

We offer Green Delivery Windows that aim to lower our carbon footprint. This allows customers to choose a delivery window that reduces the amount of additional driving by using one of our delivery vehicles already in the area.

Green Delivery Windows are delivery windows that:

– Offer a more direct delivery route & lower fuel emissions.
– Help support environmental targets.
– Reduce business drop costs and improve overall delivery times.

One of the great benefits of using our platform is that you can customise your Woolworths at Work account to reflect your business structure. Our team can help you add multiple ABNs under one organisation – which is particularly helpful for large organisations that operate with multiple businesses under one umbrella company.

To manage your business’ setup, please get in touch with one of our Business Experts. They’re available from 7am–7pm AEDT, Monday to Friday by calling 1300 390 971 or emailing support@woolworthsatwork.com.au.

The refund will be credited back to your business’ Work Account within 7 business days. Your finance manager will have access to view this on the Opypro platform.

To set up a new cost centre, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

You can easily update phone numbers by logging in to your account and clicking on ‘Personal Details’. However, if you want to update your name or date of birth, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

Just click on ‘Forgotten your password’ on the log in page and we’ll email you a link to update your password. For your security, the link will expire after 60 minutes.

If you registered online for a Woolworths at Work account, you can also add Shoppers online. To add more Shoppers, select ‘People’ from the Work Hub menu. On the ‘People’ page, select ‘Add a Shopper +’ button and enter the Shopper’s details.

Alternatively, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

To add an Admin or Work Hub User, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

To edit an Admin, Work Hub User or Shopper profile, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

To remove an Admin, Work Hub User or Shopper profile, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

To add a new delivery address, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

Shoppers can also select a one-time delivery address when they shop with Woolworths at Work.

Yes. One of the many convenient features of a Woolworths at Work account is that you can have multiple trading accounts and locations under a single shopper account. If you need these details updated, please contact your procurement or finance manager.

Woolworths at Work offers businesses a Work Account line of credit which enables you to streamline all purchases across the business into a single account.

To create a Work Account and apply for a line of credit, log in to the Work Hub and select ‘Line of Credit’ from the navigation menu. Follow the prompts to set up your Work Account – your application can take as little as 15 minutes.

You’ll be asked for the financial details of your business, including:
– ABN
– Business details
– Director details
– ID
– Banking details

A credit check will be conducted, then once approved, you’ll be able to manage your team’s business purchasing through a single line of credit.

The application process and credit checks will be managed through a tool called OpyPro by Open Pay. After applying for a line of credit you will receive an email from OpyPro outlining the next steps in the application process. To check the status of your application, select ‘Line of Credit’ from the Work Hub menu.

If your business requires teams to make purchases in-store, you can request an in-store card linked to your Work Account line of credit. This enables your teams to purchase online at Woolworths at Work and in-store at Woolworths Supermarkets, metro and Big W stores through a single line of credit. No extra paperwork for teams, streamlined admin for accounts payable and full spend visibility across the business – that’s just one way we make buying for business easy.

We’re sorry – gift cards can’t be used on the Woolworths at Work site at this time but we are looking into this for the future.

No, unfortunately in-store trade accounts and online accounts are completely separate at this time and cannot be linked.

Yes, if your business has enabled PO functionality, you can add your PO number at checkout.

If you have chosen consolidated invoicing, a consolidated invoice for your business is sent to your finance team at the end of every month. An itemised dispatch note is included with every Delivery or Pick up order. You can also download a copy of a dispatch note for previous orders from the ‘Past Orders’ (/shop/myaccount/myinvoices) section in ‘My Account’ after you’ve logged in.

If you have have chosen to receive an individual invoice with purchase, a dispatch note can be downloaded from each transactions page in your Work Account.

Please note that your finance team can only choose one type of invoicing for your business.

If you have chosen consolidated invoicing, your accounts payable manager or finance team should automatically receive a consolidated monthly invoice for your Work Account from Opypro.

For line of credit transactions, you’ll need to reach out to your finance team and give them the order number and the dispute details. There’s a dispute button in Opypro your Accounts Payable team can use and our Financial Shared Services team will investigate and resolve the situation for you.

For credit card transactions, please reach out to our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

Your Finance Manager is in charge of paying your business’ Work Account based on the agreed terms.

Once logged into the Opypro platform, the consolidated invoice can be paid via bank transfer.

Yes, there is a limit which is determined by your business’ credit application and credit check process.

If you are due a refund, it will be credited back to your Work Account within 7 business days. It will also appear on the consolidated invoice that your finance team receives every month.

Access all your line of credit and in-store transactions and detailed insights into each individual Shopper, cost centre, location, ABN and GL code via Opypro.

To access, select ‘Reports’ from the Work Hub menu.

If you do not have access to the Work Hub reports page, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

Average order value (AOV) is calculated by the total spend divided by the total orders from the past 4 full calendar weeks (Monday – Sunday).

Total orders refers to the total orders fulfilled for your organisation since the beginning of the calendar month.

To request to remove product categories that aren’t in line with your policies and preferences, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

Call our Business Support Hub on 1300 390 971 from Monday to Friday. Alternatively, you can also email support@woolworthsatwork.com.au and we’ll get back to you soon as we can.

We will of course refund any product that doesn’t live up to expectations. Just call our Business Support Hub on 1300 390 971 and have your order number and product details to hand. You’ll be refunded within 7 days into your business’ Work Account or credit card.

The Woolworths at Work site offers a tailored range of products for businesses and is separate to our Woolworths website. Your procurement manager also may have elected a certain range to be available for purchase by your business. Lastly, the range may vary according to your delivery address or Pick up store.

We offer smart features and tools to help you manage your spend including a line of credit through Work Account by Woolworths Group (subject to credit approval).

To cancel your order, log in to your Woolworths at Work account and visit the ‘My Orders’ section in ‘My Account’. Your open orders will be displayed along with the option to cancel your order. The pre-authorised payment within your Work Account will be resolved within 7 business days. You can cancel your order any time up until the night before your delivery or Pick up (5.30pm for a morning order, or 10.30pm for an afternoon or evening order). For more information, please see our Terms and Conditions.

Yes, there may be a cancellation fee if you cancel after 5.30pm the day before a morning order or after 10.30 pm the day before an afternoon or evening order. The fee is up to $25 and there may also be a charge for any perishable items in the cancelled order. For more information, please see our Terms and Conditions.

No. You can place more than one order a day but for your protection, we monitor the number of orders placed per account. In line with our Terms and Conditions we may cancel an order if we suspect it isn’t genuine.

No, we’re sorry but list sharing isn’t possible on the Woolworths at Work platform at the moment. We’re currently working on it and hope to be able to offer this service in the future.

To see all the items you have previously ordered, just log in to your Woolworths at Work account, go to ‘My Lists’ and select ‘All Products’.

Substitution is a feature that we turn on for emergencies where there is a fluctuation in our stock levels. We do this to ensure that you get the supplies that you need.

Once your order is picked, we substitute any out of stock items you’ve ordered with a similar item. You’ll be notified via email with any substitutions and it will also be updated with your order invoice.

If a substituted product costs less than the item you originally ordered, the pre-authorised charge will be updated in your business’ Work Account or credit card. This will also be reflected in the consolidated invoice that your finance manager receives at the end of the month.

Please get in touch with us on 1300 390 971 if you have any questions or feedback.

The products you order are picked and packed through our store network and to make sure your order is as fresh as possible, we only put it together a few hours before you receive it. Unfortunately, that means that some items that were available when you placed your order might not be available by the time we’re picking them.

Yes, there are some restrictions in place because we try to guarantee best availability to all our customers.
If you need more quantities for a particular product than is currently available, just get in touch with our Business Support Hub on 1300 390 971 or email atwork@woolworths.com.au

If you don’t find the answer you’re looking for, please call our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

For decision makers, we help with invoicing, Opypro, and Work Hub queries. We also support any business account updates like adding shoppers, admins, trading accounts, and businesses.

For shoppers, we help with account updates, delivery, bulk ordering, payments, and website queries.

No, we’re sorry but the resale of Woolworths branded products is not permitted.

No, the Woolworths Everyday Rewards program is for personal shoppers only and not currently available for Woolworths at Work customers.

We have personal shoppers who hand pick every Woolworths at Work order as if they were shopping for themselves. Every product is picked with care, so you know you’re in good hands.

Woolworths.com.au is for personal shopping with one delivery location.
Woolwothsatwork.com.au is a platform for businesses with multiple Shoppers and delivery locations.

A bulk order is any order containing items required in quantities that exceed website limits, including multiple orders placed over a 7 day period. To place a bulk order, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

We will contact you by phone or text if your delivery will be outside the delivery window you selected.

For your first order, you must be present to accept the order. For subsequent orders, anyone in your office can sign for the order.

You can even choose to have your order left without signing. Just select the “Leave unattended” box at checkout when you place your order. However, if your order contains restricted items such as alcohol, someone over 18 years of age must be there to accept the order, and may be asked for ID.

If an item marked as ‘supplied’ on your invoice is not in your order, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au and they’ll help you. Please note that if items were substituted for the missing item, they will be indicated in your tax invoice.

To track your Delivery or Pick up order, just log in to your Woolworths at Work account and click on Track My Order. Select your order number to see its progress. For Delivery orders, you’ll also be able to know within the nearest hour when your order will arrive. For Delivery Now, we’ll also send you an SMS when your driver is on his way.

Your order is delivered in non-insulated shopping bags, so any frozen or chilled items left for long periods of time may spoil (just like when you leave them in a hot car). However you can leave an additional note for your driver for a preferred (safe spot) to leave your groceries, or you can also leave an esky or cooler bag for us to leave your chilled and frozen items in.

If you haven’t selected “Leave unattended”, and you aren’t there when we arrive, we’ll try and get in touch to see if we can leave your order in a safe spot. If not, your order will be returned to store and a re-delivery fee of $25 may apply, as well as the cost of any perishables in your order.

We try our best to deliver within the delivery window you have selected but sometimes the ETA changes due to the real-time updates provided by our Woolworths at Work delivery drivers. That could include unforeseen traffic problems or other unexpected occurrences. However, we will always keep you updated.

Delivery Now is the fastest and most convenient way to get your order delivered in under 2 hours. You can order up to 40 items from our website range. Delivery is a flat fee and your estimated delivery time is shown at checkout. You can also track your order with our live map.

With our Pick up option, you can place your order online and collect it from a store during a collection window that suits you. Depending on the store, you will either collect it from the front of the store or our team can bring it straight to you with Direct to Boot.

Simply log in to your Woolworths at Work account and add products to your shopping cart (minimum of $50 value). Choose Pick up as your fulfilment method, select a store from the list and a convenient time to pick up your order. Follow the checkout process and complete your order.

Once you sign up to a Woolworths at Work account, it should automatically link to your business’ Work Account.

If your accounts aren’t linked, please contact our Business Support Hub on 1300 390 971 or email support@woolworthsatwork.com.au.

We may use or disclose your information to personalise your experience on Woolworths at Work and target ads on third party websites and social media. You can help control our use of personal information for this purpose by turning off notifications on your device, changing your privacy settings so you no longer receive app notifications or configuring your device and browser settings. Otherwise reach out to support@woolworthsatwork.com.au for assistance. Please note that while we can stop sharing your personal information with third party websites and social media, this does not guarantee that you will not see targeted ads from Woolworths at Work in future (for example, in instances where targeted advertising is not linked to your personal information or device information).