Contact us
Contact us
Need help over the
Christmas period?
Our Business Support Hub team is here to help with any
questions you may have.
You can reach us on 1300 390 971 or at
support@woolworthsatwork.com.au
For urgent enquiries, our virtual assistant BEA is available 24/7.
Opening hours
Christmas Day & Boxing Day: Closed
Mon 23 Dec – Tues 31 Dec: 9:00am – 5:00pm AEDT
New Year’s Day: Closed
Thurs 2 Jan – Fri 3 Jan: 9:00am – 5:00pm AEDT
Delivery times
We’re working across the festive season to get your orders to you. Take note of the adjusted times below to ensure you get what you need, when you need it.
24 December: Normal delivery
25 Dec : All deliveries closed
26 Dec: Pick-up only
1 Jan: Pick-up only – some locations vary
2 Jan: Normal delivery schedule resumes
BEA (pronounced 🐝)
For shoppers, business managers and administrators
Need help with online ordering and payments, tracking your delivery or just have a question about Woolworths at Work? Ask BEA, our newest team member. BEA can help you track your order, initiate a refund, answer FAQs and connect you to a team member when you need further support.
Available 24/7
Business Support Hub
For business managers, administrators & shoppers
Our team will support you with everything from deliveries, ordering and checkout support, to password resets, account and business updates. We can also help with updating contact details, users, trading accounts and in-store card queries.
Call: 1300 390 971
Email: support@woolworthsatwork.com.au
Monday to Friday, 7am to 7pm (AEST)
Finance Shared Services
For business managers, administrators & finance
Our finance shared services team will support you with invoicing queries, line of credit updates and adjustments, credit allocations, reconciliations and payments support.
Call: 1300 390 971 (option 4)
Email: ar@woolworths.com.au
Monday to Friday, 7am to 5pm (AEST)
Account Management
For business leaders, administrators and key stakeholders
Dedicated account managers will provide whole of account delivery and fulfilment services, including in-store card management, updates to account structure and billing, webinars, demonstrations and new feature support.
Contact your Woolworths at Work Account Manager