Collection Notice

Why we collect your information (Collection Notice)

At Woolworths at Work, we care deeply about your privacy. And that means giving you what you need to make informed choices. We want to make it simple for you to understand how we collect, use and share your personal information, so please read on to find out more.

How and why we collect personal information

First and foremost, we collect your personal information from the business you are authorised to shop for (referred to as the “Business”) in order to set up your Woolworths at Work account and complete your registration with us. We also collect your personal information directly from you in order to manage the sales and registration process. Without the necessary information, we may not be able to provide you with the Woolworths at Work services.

We collect personal information such as your name, contact details, date of birth, and payment details directly from you or anyone within the Business and who is authorised to access your account and its details, e.g. your procurement representative, finance manager or any third party authorised by the business you shop for to access such details.

We do so when you visit us online or otherwise engage with us, for instance when you register your interest with us, contact our call centres, or when you browse our websites or other digital assets (like most businesses, we use technologies like cookies – click here to see how they work).

We typically use your personal information to:

  • communicate with you and the Business about your purchases
  • improve the goods and services we offer the Business
  • sell and promote relevant products, services, personalised offers and other benefits to the Business via direct marketing (including emails or personalised catalogues) or tailored advertising (including on websites you visit and social media platforms)
  • record your feedback (including via surveys and product reviews)
  • investigate and respond to enquiries and complaints from you and/or the Business
  • conduct investigations in cases of fraud or data security risks
  • improve our business generally, including by monitoring or recording our interactions with you or the Business, for training purposes and
  • comply with our legal obligations or when we are managing product quality, health or safety issues.

Depending on how you deal with us, it’s possible we may need to collect other types of personal information necessary to deliver you and the Business the benefits of Woolworths at Work or respond to your broader needs.

We may not be able to provide you with the Woolworths at Work services you require without these details.

We, or our delivery partners:

(i) will require you to provide a valid ID when purchasing restricted items (including liquor) and your ID may be scanned by the delivery driver; and

(ii) may engage third party technology service providers to verify your ID and/or age against government records. Those providers will collect, hold and disclose your personal information for that purpose.

We, our delivery partners, or any third party technology service providers that we use to verify the validity of your ID and/or age:

(i) may require you to provide a valid ID when purchasing restricted items (including liquor) and your ID may be scanned by the delivery driver;

(ii) may collect, hold, disclose and retain your personal information for the limited purpose of verifying the validity of your ID and/or age when you place or receive your order for restricted items (including liquor);

(iii) may encrypt and securely store select personal information (such as DOB and ID expiration date) for a reasonable period of time, including for compliance purposes; and

(iv) will delete your personal information as soon as reasonably practicable where no longer required for any purpose.

Your name, date of birth and expiry date from your ID may be encrypted and retained by our delivery partners for compliance purposes, though the scanned image and any other data collected from the ID will be deleted shortly after your age is verified. You can find out more about any delivery partners that we use to verify the validity of your ID and/or age (including their privacy policies) here.

Sharing your personal information

We work with a number of partners and service providers and we sometimes need to share your personal information with them to bring you Woolworths at Work products and services and in the course of doing business. These include delivery, IT services, payment systems, financial services, fraud detection and call centre suppliers. Payment services providers will also need to access your information, including your transaction and payment details, in order to facilitate payments.

We may share details, such as your name and email address, purchase history, invoice details and other consolidated reporting, with other members from the Business who are authorised by that Business to request such details for purposes including auditing and reporting.

We may also need to share your personal information within the Woolworths Group, as required by law and in the context of any legal proceedings to which we are a party.

Should we ever explore the sale of any part of Woolworths at Work, we may need to share personal information with potential and final acquirers.

Computing and commerce are now globalised and consequently we may sometimes need to share personal information overseas, for instance while using cloud computing services. Visit the Woolworths Group Privacy Policy for more information on sharing personal information overseas.

Your Rights

If you have a query or complaint you would like to discuss with Woolworths relating to a privacy matter, you can contact the Woolworths Group Privacy Officer.

If you would like to opt-out of marketing communications and promotions from Woolworths at Work, please see our Terms and Conditions for details.

Visit the Woolworths Group Privacy Policy for more information on marketing communications, how you can access or correct your personal information collected by Woolworths or make a complaint about a privacy matter.

Woolworths at Work is a registered business name of Woolworths Group Limited (ABN 88 000 014 675). Visit the Woolworths Group Privacy Policy for more information.

Privacy Officer

Phone: 1300 908 631

Post: Privacy Officer
Woolworths Group Limited
PO Box 8000

Woolworths at Work is part of the Woolworths Group. Learn more about how we look after your privacy.

Woolworths Group Privacy Centre

Woolworths Group Privacy Policy

Woolworths Group Cookies Statement