Return Policy

Return Policy

Woolworths Supermarkets Returns Policy

All products you buy in store at Woolworths Supermarkets, Woolworths Metro, Woolworths at Work and Online, with the exception of Gift Cards, are covered by the Woolworths Supermarkets Returns Policy.

If you’ve changed your mind

If you’ve changed your mind about a purchase made from 11 May 2020, we will happily provide an exchange or refund provided that the product is returned to us with a receipt within 30 days of purchase and the product is in its original condition.

Faulty products

With Proof of Purchase

If the product you buy from Woolworths is faulty then we will cheerfully refund the purchase price, exchange or repair the product.

For some high value items, Woolworths reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.
To make a claim under our Returns Policy, you must return the item at the service desk of any Woolworths store. Any cost incurred by you in bringing the item to the service desk will be borne by you.

Without Proof of Purchase

If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our option, provide you with a Woolworths returns card to the value of the purchase price. Where applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse you the purchase price in the original payment method.

You will be required to provide identification showing your name, address and signature in the above instances and these details will be recorded for loss prevention purposes. If you wish to obtain information on our Privacy Policy, you can find it at


From Wednesday 11 March 2020, rainchecks will not be available on any advertised stock purchased until further notice. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion in store at a Woolworths Supermarket or Woolworths Metro store.

Fresh or Free Guarantee

The Woolworths Returns Policy applies in conjunction with our Fresh or Free Guarantee. With our Fresh or Free Guarantee, if you’re not 100% satisfied, we’ll refund the items. ‘Fresh food’ includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions may apply. See one of our friendly team members if you have any queries.

Additional Information

If your product cannot be easily returned to your local Woolworths store because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.

Where applicable, when you return a product we ask that you return the product with accessories and instruction manuals.

Where you return an item to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the item. Examples of user-generated data include files stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player, games saved on a games console and files stored on a USB memory stick. You should also be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensate for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

*Please note that all Gift Cards (including WISH Gift Cards, other Woolworths branded Gift Cards and all third-party branded Gift Cards such as iTunes Cards) are subject to their own separate terms and conditions, as well as the rights and remedies provided by the Australian Consumer Law.

Bag for Good™ Replacement Policy

As part of our commitment to a greener future, we’ll happily replace any damaged Bag for GoodTM for free. All you have to do is bring your damaged Bag for GoodTM to our Customer Service desk next time you’re in one of our supermarkets to receive a new Bag for Good™. No receipt or proof of purchase is required. This replacement policy does not include any Bag for GoodTM bags which are merely dirty, stained or messy or which are worn or frayed due to normal wear and tear.

This replacement policy does not apply to any shopping bags other than the Bag for GoodTM bags sold by Woolworths supermarkets including, without limitation, chiller bags and any other reusable bags.