Contact us

Contact us

Need help over the
Christmas period?

Our Business Support Hub team is here to help with any
questions you may have.

You can reach us on 1300 390 971 or at
support@woolworthsatwork.com.au



For urgent enquiries, our virtual assistant BEA is available 24/7.

Opening hours

  • Mon 22 Dec – Wed 24 Dec: 9:00am – 5:30pm AEDT
  • Christmas Day & Boxing Day: Closed
  • Mon 29 Dec – Wed 24 Jan: 9:00am – 5:30pm AEDT
  • New Year’s Day: Closed
  • Fri 2 Jan: 9:00am – 5:30pm AEDT

Delivery times

We’re working across the festive season to get your orders to you. Take note of the adjusted times below to ensure you get what you need, when you need it.

  • Mon 22 Dec – Wed 24 Dec: Normal delivery
  • Thur 25 Dec: All deliveries closed
  • Fri 26 Dec: AM: Pick-up only; PM: Pick-up & partner deliveries (non-chilled)
  • Sat 27 Dec – Tue 30 Dec: Normal delivery – some locations vary
  • Thu 1 Jan: AM: Pick-up only; PM: Normal delivery
  • Fri 2 Jan: Normal delivery schedule resumes

BEA (pronounced 🐝)

For shoppers, business managers and administrators
Need help with online ordering and payments, tracking your delivery or just have a question about Woolworths at Work? Ask BEA, our newest team member. BEA can help you track your order, initiate a refund, answer FAQs and connect you to a team member when you need further support.

 

Available 24/7

Chat with BEA

Our team will support you with everything from deliveries, ordering and checkout support, to password resets, account and business updates. We can also help with updating contact details, users, trading accounts and in-store card queries.

Our finance shared services team will support you with invoicing queries, line of credit updates and adjustments, credit allocations, reconciliations and payments support.

Dedicated account managers will provide whole of account delivery and fulfilment services, including in-store card management, updates to account structure and billing, webinars, demonstrations and new feature support.

The Gift Card Support Team can answer questions about purchasing and payment options for Gift Cards, provide help navigating the Corporate Gifting site, or assist in resolving payment issues.