FREE 1hr delivery slots

To track your Delivery or Pick up order, just log in to your Woolworths at Work account, click ‘My account’ and click on My Orders. Select your order number to see its progress. For Delivery orders, you’ll also be able to know within the nearest hour when your order will arrive. For Delivery Now, we’ll also send you an SMS when your driver is on his way.

Check your order status by logging in to your Woolworths at Work account, click ‘My account’ and click on My Orders. Select your order number to see its ETA. To speak to someone start a chat with BEA our virtual assistant or call our Business Support Hub on 1300 390 971

We will of course refund any product that doesn’t live up to expectations. Just call our Business Support Hub on 1300 390 971 and have your order number and product details to hand. You’ll be refunded within 7 days into your business’ Work Account or credit card.

We strive to keep out-of-stock information as up-to-date as possible. However, we occasionally experience stock shortages. If a product in your order is unavailable at the time of picking, we will provide you with a suitable alternative of equal or higher value at no extra cost.
Please note, where a product that you have selected is substituted with another product, we cannot ensure that the substitute caters to your specific dietary requirements, including allergies. Please read the labels of each item (and any substitutes provided to you) for dietary and allergy information.

We may not provide a substitute option for some products (e.g. tobacco, cigarettes and baby formula). We also reserve the right to not provide you with a substitute even if one is available. In the case where we do not provide you with a substitute, we will provide a refund.

If you haven’t selected “Leave unattended”, and you aren’t there when we arrive, we’ll try and get in touch to see if we can leave your order in a safe spot. If not, your order will be returned to a store and a re-delivery fee of $25 may apply, as well as the cost of any perishables in your order.

We offer free next day delivery on orders over $99¹. Simply add items to your cart, and once the total exceeds $99, you will qualify for free delivery. When you check out, we’ll show you multiple delivery options. Be sure to pick one that’s free!

1. Orders over $99. Select delivery windows only and subject to availability. Excludes Partner deliveries and remote locations.